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Overview

The Microsoft Teams integration lets you bring Teams meeting recordings into Zell for call analysis. After connecting Teams, Zell imports eligible recordings and adds them to your call history as real calls.

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Setup Steps

1

Open Tenant Settings

From anywhere in the app, click your avatar and select Tenant Settings.
2

Find Microsoft Teams

In Settings, go to Integrations and open Microsoft Teams.
3

Connect Teams

Click Connect Microsoft Teams. You’ll be redirected to Microsoft to review and approve the requested permissions.
4

Approve Permissions

Sign in with the Microsoft account you want to connect, then approve the permissions Zell uses to read Teams meeting titles and meeting artifacts, such as recordings.
Depending on your Microsoft organization settings, an admin may need to approve the Zell permissions before the connection can be completed.
5

Confirm the Connection

After authorization, you’ll return to Zell and Teams will appear as connected.

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Imported Call Titles

When Zell imports a Teams recording, it uses the Microsoft meeting title as the call title whenever that title is available. This makes imported Teams calls easier to recognize in your call history and call analysis pages. If Zell cannot read the meeting title, the imported call still appears in Zell using the fallback title Teams - meeting id.

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Existing Teams Connections

Existing Teams connections may need to be reconnected before Zell can use the updated Microsoft permissions needed to read meeting titles and meeting artifacts, such as recordings. If Teams calls continue to appear with the fallback title, disconnect and reconnect the Teams integration. If your Microsoft organization requires admin approval, ask your Microsoft admin to approve the latest Zell permissions during reconnect.

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Disconnect Microsoft Teams

To stop importing Teams recordings, open Settings -> Integrations -> Microsoft Teams and click Disconnect. Disconnecting stops Zell from using the saved Teams connection. You can reconnect later from the same integration page.