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Overview

The Hiring Module enables you to assess job candidates using realistic AI-powered role-play scenarios before making hiring decisions. Candidates interact with AI prospects in simulated calls or situations relevant to the role, giving you objective data on their skills and approach.

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Why Use the Hiring Module?

Objective Assessment

Remove bias with standardized scenarios and AI evaluation criteria.

Real-World Simulation

See how candidates handle actual situations they’ll face on the job.

Time Efficiency

Screen more candidates in less time with automated simulations.

Better Hiring Decisions

Make data-driven choices based on performance, not just interviews.

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Setting Up Hiring Assessments

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Create a Hiring Scenario

1

Navigate to Hiring

Go to Team Management → Hiring in the main menu.
2

Create Assessment

Click Create New Assessment to begin configuring your hiring evaluation.
3

Name the Assessment

Enter a clear name that reflects the role and scenario:
  • “Sales Rep - Cold Call Assessment”
  • “Account Executive - Discovery Call Evaluation”
  • “Customer Support - Difficult Customer Scenario”
Include the role name so you can easily identify assessments later.
4

Add Steps

Create assessment steps with AI bots for candidates to practice with. For each step:
  • Step Name: Name of this practice scenario
  • Description: Optional context about the scenario
  • Theory Content: Optional text content or instructions for the candidate to read before the call
  • Agent: Select which AI bot candidates will interact with
You can add multiple steps with different bots to create a comprehensive assessment.
5

Set Attempts

Define the number of attempts candidates have to complete the assessment.
Allowing multiple attempts lets candidates improve and shows their learning ability.
6

Add Instructions

Provide candidates with clear guidance about the assessment:
  • What they’ll be practicing
  • What skills are being evaluated
  • Any product information they can reference
  • What success looks like
Example:
“You’ll practice calls with potential customers. Your goal is to identify their pain points, present relevant solutions, and handle objections professionally.”
7

Show Results to Candidate

Choose whether candidates can see their performance results after completing the assessment.
8

Save Assessment

Click Save to create the hiring assessment.

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Sending Assessments to Candidates

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Send Individual Invitation

1

Open Assessment

Navigate to the assessment you want to send to candidates.
2

Click Send Invitation

Click the Send Invitation button to open the invitation popover.
3

Enter Email

Enter the candidate’s email address in the popover.
4

Send

Click Send to send the invitation email to the candidate.

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Invitation Validity and Expiration

Invitations have a validity period that determines how long candidates have to access and complete the assessment:
  • Default validity: 5 days (configurable from 1-7 days when creating the assessment)
  • Expiration: Invitations automatically expire after the validity period
Invitations cannot be accessed after they expire. If a candidate needs more time, you’ll need to send them a new invitation.

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Invitation Statuses

Invitations can have the following statuses:
  • Pending: Invitation sent but candidate hasn’t started yet
  • Started: Candidate has begun the assessment
  • Completed: Candidate has finished all assessment steps
  • Expired: Invitation has passed its expiration date
  • Revoked: Invitation was manually revoked by an admin
Candidates cannot access expired, revoked, or completed invitations. They will see clear error messages explaining why access is blocked.

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Send Bulk Invitations

1

Open Assessment

Navigate to the assessment you want to send.
2

Click Bulk Invite

Click the Bulk Invite button to open the bulk invitation dialog.
3

Enter Emails

Enter multiple email addresses in the text area. You can separate emails by: - Commas - Spaces - Newlines - Semicolons
4

Send Invitations

Click Send to send invitations to all entered email addresses.
The system will show you which invitations were successful and which failed.

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Reviewing Candidate Performance

1

Open Assessment

Navigate to the assessment in Team Management → Hiring.
2

View Invitations Table

See the invitations table showing all candidates who have been invited with:
  • Candidate name
  • Email address
  • Status (Pending, Started, Completed, Expired, Revoked)
  • Sent date
  • Expiration date
  • Actions (revoke, delete)
Expired invitations are automatically marked when you view the list, so you’ll always see accurate status information.
3

View Submissions Table

See the submissions table showing all candidates who have completed or started the assessment with: - Candidate name - Email address - Status (Pending, In Progress, Completed) - Started date - Completed date - View action
4

Click View on a Submission

Click View on any candidate submission to see their detailed performance.
5

Review Attempts

On the submission detail page, you’ll see a table of all their attempts showing: - Step Name: Which assessment step - Attempt Number: Which attempt (1, 2, 3, etc.) - Call Duration: Length of the call - Status: Started, Submitted, Failed, or Not Started - Completed At: When the attempt was completed - Recording: Audio player to listen to the call - Analysis: Link to view detailed call analysis and evaluation
6

View Call Analysis

Click the analysis button (chevron icon) to view the detailed call summary, transcript, and evaluation scores for any attempt.

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Managing Invitations

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Revoke an Invitation

If you need to prevent a candidate from accessing an assessment:
1

Open Assessment

Navigate to the assessment in Team Management → Hiring.
2

View Invitations

Scroll to the invitations table showing all sent invitations.
3

Click Revoke

Click the Revoke action next to the invitation you want to revoke.
4

Confirm

Confirm the revocation. The invitation status will change to “Revoked” and the candidate will no longer be able to access it.
Revoked invitations cannot be restored. You’ll need to send a new invitation if the candidate needs access again.

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Resend an Invitation

If an invitation expires or is revoked, you can send a new one:
1

Open Assessment

Navigate to the assessment.
2

Send New Invitation

Click Send Invitation and enter the candidate’s email again. This creates a new invitation with a fresh expiration date.

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Privacy and Compliance

When using hiring assessments, ensure compliance with local employment laws: - GDPR (Europe): Inform candidates about AI evaluation and data usage - EEOC (US): Ensure assessments don’t create adverse impact - Accessibility: Provide accommodations for candidates with disabilities - Data Retention: Follow local laws on candidate data storage

Recommended Practices

  • Get explicit candidate consent for assessment and recording - Don’t use assessments as the sole hiring criteria - Validate that assessment scores predict job success - Document your evaluation process - Provide feedback to candidates when possible